nnnnFAQ AND CONTACTS USnn

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Q1. Can you customize my sweater/scarf ?

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Yes, we can accept OEM/ODM based on your detailed files.

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It’s best way for you send me your sample for our reference at sample stage.

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Q2. Do you have any Warranty for the quality?

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Our items has passed SGS certificates, meanwhile we choose Alibaba Trade Assurance toconclude order which protect buyer benefits to the utmost. Once bulk order quality is not same as approved sample, you can issue claim via Alibaba ,then Alibaba will pay your loss

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Q3. Which payment do you accept?

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For small order under USD 1000, we accept Paypal,T/T,Escrew,Credit Card.

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For large order above USD1000,we accept TT ,L/C.

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Q4. Can you not share or sell my design to other clients?

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We will sign non-disclosure agreement if design is owned by yourself , we promise we will notpost any picture on our website or share with our clients.

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Q5. If quantity of our order is very small, like 100-300pieces per style per color.could you accept it?

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Yes, we can do it, but price will be raised from 15% to 30% accordingly due to increased cost

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Q6.How long to get the samples ? and Mass Production?

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Usually for samples, it needs5-7days to finish

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For Production, it will take 25-40days

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Q7:Doyousupport customization if I want to use other material?

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Yes, our main material includes acrylic, cashmere, polyester,wool,cotton andblend.

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You can contact with us for more information

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